Purpose of the Role

The Head of Operations is a senior leadership role responsible for ensuring the effective day-to-day running of New Arrivals Support CIC. The postholder will provide operational oversight across programmes, people, and systems to support the organisation’s stability, quality of delivery, and sustainable growth.

Working closely with the Founder & Managing Director, the role will translate organisational priorities into practical implementation, strengthen internal capacity, and ensure that services are delivered in a coordinated, compliant, and participant-centred way.

The Head of Operations will collaborate with staff, volunteers, partner organisations, and stakeholders to support refugees and migrants in building stability, connection, and independence in the UK.

Location: Royal Borough of Greenwich, London (primarily in-person, with some flexibility for occasional remote working)

Salary: Starting from £48,000 per year (Full-Time Equivalent)
Hours: Part-time, 0.6 FTE (22.5 hours per week), with potential to increase as the role develops
Reporting to: Founder & Managing Director
Contract: 12-month fixed-term interim contract, with potential to become permanent, subject to funding
Start date: 1 April 2026

Safeguarding & Right to Work

This role is subject to a DBS check (Standard level) and two satisfactory references. Applicants must have the right to work in the UK.

Data Protection

Personal data provided during the recruitment process will be processed for recruitment purposes only and handled in accordance with NASCIC’s data protection policy.

Key Responsibilities

Operational Leadership & Continuity

Lead the organisation’s day-to-day operations, ensuring services are delivered safely, efficiently, and in line with our agreed strategy.
Ensure effective coordination across all functions, projects, and teams.
Strengthen internal systems and processes, including HR practices, staff appraisals, and organisational workflows, to improve effectiveness and consistency.

Programme Delivery & Community Support

Oversee the delivery of organisational programmes and projects.
Coordinate outreach and engagement activities that encourage participation from diverse community groups.
Support the planning, setup, and delivery of community events

Project Administration

Ensure accurate record-keeping and documentation related to participants and activities
Prepare and manage documentation for project reporting and evaluation
Assist in developing project plans, timetables, and impact monitoring
Support compliance with funder reporting requirements

Finance & organisational management

Work with the Director and finance officer to manage budgets, monitor spend, and strengthen financial controls.
Support funding delivery requirements (reporting deadlines, evidence, outputs/outcomes).
Coordinate operational planning for new projects and growth.

Partnerships & Liaison

Build and sustain positive working relationships with partner organisations, local authorities, volunteers, and community groups
Coordinate referrals and signposting to relevant services
Represent NASCIC at external meetings, forums, and partnership networks when appropriate

Governance, Compliance & Safeguarding

Ensure organisational policies (safeguarding, data protection, health & safety, equality and diversity, complaints) are up to date, implemented, and regularly reviewed.
Oversee compliance with relevant legislation, funder requirements, and good practice standards.
Support governance processes, including the preparation of reports, risk management, and liaison with the managing director.
Promote a strong culture of safeguarding and safe practice across all services involving children, young people, and vulnerable adults.
Ensure appropriate procedures are followed for managing incidents, concerns, and referrals in line with organisational safeguarding policies.
Maintain high standards of confidentiality, professional conduct, and ethical practice across the organisation.

Person specification

Essential

Experience in a leadership or management role within the VCSE sector
Proven ability to line manage, support, and develop staff, including supervision and performance management.
Strong operational capability, including improving systems, processes, and service delivery
Excellent organisational skills and ability to manage multiple priorities in a small organisation
Strong communication skills and a collaborative, calm leadership style
Commitment to New Arrivals Support CIC’s mission and respectful engagement with refugee and migrant communities

Desirable

Experience working with refugee, migrant, or displaced communities, or in trauma-informed environments
Knowledge of safeguarding practice in community settings.
Familiarity with UK public service systems (e.g., housing, benefits, healthcare, education)
Experience improving governance, compliance, or financial processes in a small organisation
Knowledge of the VCSE landscape in the Royal Borough of Greenwich and neighbouring boroughs
Experience coordinating events, workshops, or community engagement activities
Experience working with Ukrainian and other refugee or resettled communities

Benefits

Opportunity to make a meaningful positive impact in a mission-driven organisation
Workplace pension with employer contribution
Paid annual leave
Learning and professional development opportunities, including funded training and qualifications
Lived-experience leadership development pathways
Statutory sick pay
Free on-site parking

How to Apply

Please email your CV and a cover letter (maximum 2 pages) outlining your motivation and relevant experience to: recruitment@nascic.org.uk with a subject line: Head of Operations Application - [Your Name]

Application deadline: 5:00 pm, Friday 13 March 2026
Interviews: In person, expected from Tuesday, 16 March 2026
Start date: 1 April 2026

All applications will be reviewed by a member of our team. We recognise the time and effort involved in preparing an application and appreciate your interest in our work.

Equal Opportunities Monitoring

New Arrivals Support CIC is committed to fair and inclusive recruitment.

Applicants are invited to complete an anonymous Equal Opportunities Monitoring Form to help us understand who we are reaching and improve our recruitment practices: https://forms.gle/EZEbBVfZBU9hXzkMA

Completion of this form is entirely voluntary and will not affect your application. The information provided is not shared with the selection panel and is used only in an aggregated form.